At Greenfield Water Solutions, our goal is to provide high-quality water filtration products, clear guidance, and responsive support before and after your purchase. This page explains our return policy, warranty coverage, installation support, product compatibility guidelines, and related customer policies.
Unused products may be returned within 30 days, excluding shipping costs and applicable restocking fees.
Coverage varies by product type, including filters, housings, and gravity feed systems.
Our team is available Monday through Friday, 8:00 AM–4:00 PM, to help with installation and troubleshooting.
We want you to feel confident in your purchase. If you need to return a product, please contact us so we can help determine the best next step.
Unused products may be returned within 30 days from the date of purchase for a refund, excluding original shipping costs.
Returns requested after 30 days are handled on a case-by-case basis. If approved, refunds may be adjusted based on product condition, elapsed time, and applicable shipping or restocking costs.
Please email info@greenfieldwater.com with your order number, reason for return, and photos if applicable.
If your order arrives damaged, defective, or missing parts, please contact us right away at info@greenfieldwater.com.
For defective products, as verified by our technical team, Greenfield Water Solutions may provide a replacement, return label, refund, or other resolution depending on the circumstances.
Please keep all packaging and take photos of any damage so our team can assist you as quickly as possible.
Greenfield Water Solutions warrants eligible products against defects in materials and workmanship under normal use when installed, maintained, and used according to our guidelines.
Includes gravity feed, whole home, and undersink filter cartridges.
Filter cartridges are covered for 30 days from the date of delivery. We guarantee your cartridges will arrive in new condition and perform as expected when installed according to Greenfield Water Solutions guidelines.
This warranty does not cover normal wear, water quality-related exhaustion, reduced flow due to sediment or contaminant load, time-based degradation, or performance decline after normal use.
Includes whole home and undersink system housings.
System housings are covered for 5 years against defects in materials and workmanship under normal use.
This warranty does not cover damage caused by freezing, improper installation, excessive water pressure, plumbing errors, neglect, misuse, modified parts, non-approved components, or failure to properly inspect the system after installation or maintenance.
Includes ceramic or composite gravity-fed filtration units sold as complete systems.
Gravity feed systems are covered for 2 years. This warranty applies to the housing, lid, spigot, and structural components.
Filter cartridges used within gravity feed systems are covered separately under the 30-day filter cartridge warranty.
Legacy systems sold prior to Greenfield Water Solutions’ change in ownership in 2024 are no longer covered under our current warranty policy.
However, we deeply value our long-time customers and will do our best to provide support where possible. Support may include troubleshooting assistance, upgrade options for current systems, or referrals to the original manufacturer when replacement parts or maintenance are outside our current product line.
Because water quality varies by location, some systems may require filter adjustments based on specific contaminants, water chemistry, or usage needs.
If comprehensive lab testing, such as testing through SimpleLab or a comparable certified lab, shows that a different filter configuration is needed, our team will help review the results and determine whether an adjustment is appropriate.
We are happy to troubleshoot and recommend solutions, but refunds or returns may not be available if the support process is declined.
Our technical support team is available to help both homeowners and licensed plumbing professionals with installation questions, troubleshooting, and product guidance.
We would much rather answer a question during installation than help resolve a preventable issue later.
Need help? Call or text our Customer Service team Monday through Friday, 8:00 AM–4:00 PM for installation assistance.
Newly installed, recently serviced, or recently modified filtration systems should never be left unattended until all connections have been inspected and verified to be leak-free.
Please review our full Installation Disclaimer before installing or modifying any system.
Greenfield Water Solutions systems are engineered, tested, and warrantied as complete systems using approved Greenfield Water Solutions components.
Modifying a Greenfield Water Solutions system — including substituting housings, fittings, valves, adapters, cartridges, O-rings, or other components with non-approved parts — may affect system performance and sealing integrity.
While certain Greenfield filters or components may physically fit other manufacturers’ housings or filtration systems, we cannot guarantee performance, contaminant reduction, flow rate, compatibility, or leak-free operation in systems we have not tested or vetted.
Damage, leaks, performance issues, or system failures resulting from modified parts, non-approved components, improper installation, or the use of Greenfield filters in third-party systems are not covered under warranty.
Greenfield Water Solutions respects your privacy and is committed to protecting your personal information.
Information you provide through our website is used to process orders, provide customer support, improve our website, and communicate with you regarding purchases or inquiries.
We do not sell your personal information.
Our website uses cookies and similar technologies as necessary for site functionality, secure checkout, fraud prevention, analytics, and improving the customer experience. Third-party services such as payment processors, shipping providers, analytics providers, and fraud-prevention tools may collect information necessary to provide their services in accordance with their own privacy policies.
If you believe your product may qualify for warranty coverage, please contact our team at info@greenfieldwater.com.
Please include your order number, a description of the issue, and photos or videos if available. Our team strives to respond within 2–3 business days.
We never want to leave a customer without support. Please reach out — we’re here to help.
To the fullest extent permitted by applicable law, Greenfield Water Solutions shall not be liable for damages caused by improper installation, plumbing errors, misuse, modified components, failure to follow instructions, failure to inspect the system, human error, or use outside the product’s intended application.
To the fullest extent permitted by applicable law, the total liability of Greenfield Water Solutions for any claim arising out of the purchase or use of its products shall not exceed the purchase price of the product in question. Greenfield Water Solutions shall not be liable for incidental, indirect, special, or consequential damages, including but not limited to water damage, property damage, lost income, or costs associated with removal, repair, replacement, or reinstallation.
Product performance may vary depending on source water quality, plumbing conditions, water pressure, flow rate, usage, installation, maintenance, and contaminant levels. Greenfield Water Solutions does not guarantee performance outside tested or intended applications.
This website and its contents are provided “as is” without warranties of any kind. We do our best to provide accurate and helpful information, but we do not guarantee uninterrupted site performance, error-free content, or that all information is complete or current at all times.
All materials on this site are the property of Greenfield Water Solutions or its contributors. Content may not be reproduced, copied, modified, or distributed without written permission.
Greenfield Water Solutions is not responsible for the content, practices, policies, or accuracy of third-party websites linked from our site.
Statements on this site have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare provider for medical concerns.
These terms shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to conflict of law principles.
Any dispute arising out of or relating to your use of our products, website, or services shall be resolved in the State of Idaho, unless otherwise required by applicable law.
