Warranty & Return Policy
At Greenfield Water Solutions, we stand behind the quality of our products and want you to feel confident in your purchase. Below is our standard warranty and return policy, with specific terms based on the type of product:
Returns
You have 30 days from the date of purchase to return an unused product for a full refund, excluding shipping costs.
- Refund amounts may be adjusted based on the condition of the returned product.
- Non-defective products are subject to a 10% restocking fee.
- To initiate a return, email info@greenfieldwater.com with your order number and reason for return.
Filter Cartridges
Includes gravity feed, whole home, and undersink filters
Warranty: 30 days from the date of delivery
We guarantee your filter cartridges will arrive in new condition and perform as expected when installed according to our guidelines. This warranty does not cover normal wear from use or performance decline due to water quality or time-based degradation.
System Housings
Includes whole home and undersink housings
Warranty: 5 years
Covers defects in materials and workmanship. This warranty does not cover damage from freezing, improper installation, excessive pressure, neglect, or misuse.
Gravity Feed Systems
Ceramic or composite gravity-fed filtration units sold as complete systems
Warranty: 2 years
This warranty includes the housing, lid, spigot, and other structural components. Filter cartridges are covered separately under the 30-day filter warranty.
Legacy Systems
Systems sold prior to Greenfield Water Solutions’ change in ownership in 2024
Warranty: No longer under warranty
While these systems are no longer covered under our standard warranty policy, we deeply value our long-time customers. We’ll do our best to provide support, which may include troubleshooting assistance, discounts on upgrades to current systems, or referrals to the original manufacturer for replacement parts or maintenance.
Warranty Support
If you believe your product may qualify for warranty coverage, please contact our team at info@greenfieldwater.com. Include your order number, a description of the issue, and photos if available. Our team strives to respond within 2–3 business days.
We never want to leave a customer without support. Please reach out—we’re here to help.
Need details on exclusions, liabilities, or site policies? Expand below to view our full legal terms.
▶ View Legal, Terms & Disclaimers
Warranty Voiding Conditions
- The product is not installed according to manufacturer specifications.
- The product is dropped, exposed to excessive heat, or used outdoors without sun protection.
- The product is mishandled, modified, or used in environments not recommended.
- Filters are not changed at least once per year.
Limitations to Product Liability
Greenfield Water Solutions is not responsible for damages caused by:
- Improper application or installation
- Misinterpretation of use or maintenance directions
- Human error
Website Use & Limitations
This website and its contents are provided \”as is\” without warranties of any kind. We do not guarantee uninterrupted site performance or error-free content. Use of this site is at your own risk.
Copyright
All materials on this site are the property of Greenfield Water Solutions or its contributors. You may not reproduce or distribute content without written permission.
Privacy Policy
We value your privacy. We do not sell or share your personal information. Cookies are only used when necessary for site functionality (e.g., checkout).
External Links
We are not responsible for the content or policies of third-party websites linked from our site.
FDA Disclaimer
Statements on this site have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare provider for medical concerns.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law principles.
Dispute Resolution
Any dispute arising out of or relating to your use of our products or services shall be resolved exclusively through binding arbitration conducted in the State of Idaho. By using our site or purchasing from Greenfield Water Solutions, you agree to waive your right to file a lawsuit in any other venue.
Limitation of Damages
To the fullest extent permitted by law, the total liability of Greenfield Water Solutions for any claim arising out of the use or purchase of its products shall not exceed the purchase price of the product in question. We are not liable for any incidental, indirect, or consequential damages.